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Returns and Exchanges

RETURNS AND EXCHANGES

If you'd like to return or exchange a product reach out to us, we will be glad to help you. Some rules of engagement first, before you wish to return or exchange any products:
  1. you have a 15-day period to apply for a return** or exchange**, starting on the day of delivery. Anything later will not be accepted.
  2. please make sure the product is in perfect condition, in its original plastic bag with all original labels attached. 
  3. After you've done this, please have a check you folded the garments exactly the way you received them. Please do so, anything wrinkeld or rumpled will not be appreciated and extra cost of €10 will be deducted from the reimbursement.
  4. Postal costs for returned goods are the customers responsibility. It will only be reimbursed in case of damaged, faulty or incorrectly supplied goods. 
  5. Returns and exchanges on SALE items are never accepted. Refunds are only given on full priced items.
  6. We cannot held liable for any items lost in transit.
  7. make sure points 1-6 are understood and respected before reaching out to us. We only accept returns if those points are fulfilled. Let's not have any awkward discussions about it.
PROCEDURE 
To RETURN an item:
  1. get in touch with us at returns@erstwhile.be describing your intention
  2. we will answer within 48hrs and mail you a returns form you need to fill in
  3. put all items and necessary documents in an adequate return bag, attach the return label, seal it and let if fly.
  4. Send your return to
    • ROELOF WINKELMANS - ERSTWHILE
    • STADSHEIMELIJKHEID 3 box 1
    • 2800 MECHELEN
    • BELGIUM

To EXCHANGE an item:

  1. Place a new order of the desired item you'd like to receive
  2. after you placed your new order, send an email to returns@erstwhile.be describing your intention 
  3. we will answer within 48hrs and mail you a returns form you need to fill in
  4. put all items and necessary documents in an adequate return bag, attach the return label, seal it and let if fly
  5. Send your return to
    • ROELOF WINKELMANS - ERSTWHILE
    • STADSHEIMELIJKHEID 3 box 1
    • 2800 MECHELEN
    • BELGIUM
After we've received the goods, we'll inspect them thoroughly to make sure they are 100% ok. If that is the case we will refund* the money within 15 days, excluding any shipping costs

 

*Your rights to return the goods are protected under E.U. Distance Selling Directive. 
**Malinwa and 1000KM collab items excluded