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Returns and Exchanges

RETURNS AND EXCHANGES

 

1. RETURN CONDITIONS

 

If you'd like to return or exchange a product, reach out to us. We will be glad to help you. Some rules of engagement first:

  1. You have a 15-day period to apply for a return or exchange, starting on the day of delivery. Anything later will not be accepted.
  2. Please make sure the product is unused, in perfect condition, with all original labels and tags attached and in its original packaging. 
  3. After you've done this, please have a check you folded the garments exactly the way you received them. Please do so, anything wrinkeld or rumpled will not be appreciated and an extra fee of €5 will be deducted from the reimbursement.
  4. Include the original packing list in the return package.
  5. Shipping costs are never refunded. It will only be reimbursed in case of damaged, faulty or incorrectly supplied goods. 
  6. Returns and exchanges on SALE items are never accepted. Refunds are only given on full priced items.
  7. We cannot held liable for any items lost in transit.
  8. Make sure points 1-7 are understood, clear and respected. We only accept returns if those points are fulfilled. We don't want to seem to pedantic, but the returns of goods is a costly and labour-intensive process especially for a little independent company like ours. So thanks for your help and let's not have any awkward discussions about it.

 

2. RETURN PROCEDURE 

 

To RETURN or an item:

  1. Get in touch with us at returns@erstwhile.be describing your intention
  2. We will answer within 48hrs and mail you a returns label* if applicable.
  3. Put all items and the original packing list in an adequate return bag/box, attach the return label, seal it and let if fly.
  4. The return fee* will be deducted from the total amount.
  5. To exchange an item we kindly ask you to place a new order in our online store.

 

After we've received the goods, we'll inspect them thoroughly to make sure they are 100% ok. If that is the case we will refund the money within 15 days, excluding any shipping costs and deducting the return fee.

 

3. RETURN LABEL & RETURN FEE*

 

The Return fee we deduct is based on the administrative and logistics cost to return the goods, this varies per country.

 

  • Belgium, The Netherlands, Luxemburg: €6
  • Rest of EU: €9

 

We can only issue return labels for EU countries. Due to customs and tax laws non-EU returns have to be returned at your own cost with a courier of choice. As many other brands we're looking into this matter to resolve this, to give a smoother service and better experience.

 

Return address

ShopWeDo Returns (Erstwhile)
Egide Walschaertsstraat 22E
2800 Mechelen
Belgium

 

If there is something unclear or you have some additional questions, please contact us at hello@erstwhile.be