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      RETURNS AND EXCHANGES

      If you'd like to return or exchange a product reach out to us, we will be glad to help you. Some rules of engagement first, before you wish to return or exchange any products:
      1. you have a 15-day period to apply for a return** or exchange, starting on the day of delivery. Anything later will not be accepted.
      2. please make sure the product is in perfect condition, in its original plastic bag with all original labels attached.
      3. Returns or exchanges outside Europe need to be engaged by the customer due to Customs.
      4. make sure points 1,2 and 3 are understood and respected before reaching out to us, we only accept returns if those points are fulfilled. Let's not have any awkward discussions about it.
      PROCEDURE 
      To RETURN an item:
      1. send an email to returns@erstwhile.be describing your intention
      2. we will answer within 48hrs and mail you a returns form and return label that you need to fill in
      3. put all items and necessary documents in an adequate return bag, attach the return label, seal it and let if fly.
      4. after we've received the goods, we'll inspect them thoroughly to make sure they are 100% ok. If that is the case we will refund* the money within 15 days, excluding any shipping costs

      To EXCHANGE an item:

      1. Place a new order of the desired item you'd like to receive
      2. after you placed your new order, send an email to returns@erstwhile.be describing your intention 
      3. we will answer within 48hrs and mail you a returns form and return label that you need to fill in
      4. put all items and necessary documents in an adequate return bag, attach the return label, seal it and let if fly.
      5. after we've received the goods, we'll inspect them thoroughly to make sure they are 100% ok. If that is the case we will refund* the money within 15 days, excluding any shipping costs

       

      *After approval all shipping costs will be deducted from the total order amount before refunding the money. Your rights to return the goods are protected under E.U. Distance Selling Directive. 
      **Malinwa and 1000KM items excluded