
Returns
RETURNS
If you're not entirely satisfied and would like to return or exchange a product, we're here to help. You have 15 days after the delivery of your order to apply for a return. Please note that all Sale and discounted items are final, no returns, no exchanges, no exceptions.
To RETURN an item within the EU:
- Scan the QR-code on the packing list you received.
- Check if the info is right. Select the items you want to return and the reason why. Confirm. Within 48 hours you'll receive a confirmation email.
- Put them in a box and add the packing list you received or a note stating your name and ordernumber. If not added our warehouse can't link the return to you customer profile.
- Ship them with a courier of your choice. Shippings costs are always paid by the customer.
- For returns outside the EU please note that import service fees my apply, charged by the Government. Please add the original invoice in threefold in a transparent sleeve outside the box. Mention on the invoice this a return.
- After our warehouse has received your return we'll refund it within 15 working days after reception.
- To exchange an item, we kindly ask you to place a new order in our online store of the correct size or product.
- Once we've received your return, we'll inspect it thoroughly to make sure it is 100% ok.
- If that is the case, we will refund the money within 15 business days after delivery at our warehouse. Shipping costs are always excluded.
- If, for some reason, you have not received a refund after 30 days, please reach out to us at hello@erstwhile.be
If there is something unclear or you have some additional questions, please get in touch with us at hello@erstwhile.be