Tête de la Course - Bodacious Beige
Tête de la Course - Bodacious Beige
Tête de la Course - Bodacious Beige
Tête de la Course - Bodacious Beige
Tête de la Course - Bodacious Beige
Tête de la Course - Bodacious Beige
Tête de la Course - Bodacious Beige

Customer Reviews

Based on 19 reviews
89%
(17)
0%
(0)
0%
(0)
5%
(1)
5%
(1)
A
Alexandra Tinner

Tête de la Course - Faded Black

L
Lucie Mayer

Tête de la Course - Bodacious Beige

p
pablo dangla ortuño
amazing product

high quality product and very careful design .... you can see the fabric is very good ... good purchase

Hey Pablo,
thanks a million. Enjoy

M
Maria fernanda Reyes
Difficult and expensive process to return

The suze was too big si I had ti buy another and return the first one. +20 euros to return it and I am waiting for the refound

Hey Maria,

thanks for your review. Too bad the first size wasn't the right fit luckily the second one was and you had it at 30% discount so that might ease the pain. Concerning the return we received it on the 3rd January and as described in the policy, our warehouse (external partner) can have a processing period of 15 working days. Meaning Weekend and holidays are not included. So were still on time as promised and it is refunded in the meantime. I understand this process is probably smoother and customer friendly at bigger companies and brands. But we're still a very small company and have our restraints in time and money. We're looking to improve this along the way, but for now this the best we can do and offer. If we'd join the ratrace of free shipping and returns, we'd be out of business soon. We choose high quality products made In Portugal that test the tests of time, lowering our gross margin, so we can't add any extra freebees. So thanks again for your honest input, my apologies if there were some bumps along the road and I hope you do love the product. All the best Roelof

A
Alexandra
best customer service

In my previous review i mentioned an issue with a stitch. But afterwards Erstwhile contacted me and sent a new item which is perfect! I love it, my husband loves it, and already two friends asked for the name of the company to order similar items - this sweatshirt definitely attracts attention. Thanks for awesome clothes and taking care of your customers, guys!

Hey Aleksandra,

thanks for the honestreview. Ok that's not good and should not happen indeed, don't hesitate to contact this when things like this happen. We'll solve this for you and send a new one, as this is indeed below standard. Our apologies for this inconvenience and bad experience.

Livraison rapide
Nous livrons tout aussi rapidement que possible. Benelux 1-2 jour(s), Europe 2-3 jours, Intercontinental 3-4 jours.
Période de retour
Des problèmes ? Nous sommes là pour vous aider. Vous disposez d'un délai de 15 jours pour demander un retour ou un échange.
ICI POUR AIDER
Des questions ? Nous sommes là pour vous aider. Utilisez le bouton "chat" ou envoyez-nous un courriel à hello@erstwhile.be.

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